We accept returns within 30 days of purchase on any product that is unworn and unwashed with the exception of final sale products. Underwear must be in its original packaging. All orders purchased in November and December will be eligible for return until 1/31/2025 as part of our extended holiday return window. You can choose between a refund to the original payment or an exchange for a different size or color.
- Mail - Start your return or exchange online to receive a mailing label to box and ship your items. Our shippers are resealable, so you can send the product back in the same shipper it came in. Once your package is scanned by the carrier, your refund or exchange will be immediately processed. Returns processed by mail include a $5.00 processing fee that will be taken out of your refund.
We currently ship anywhere in the United States. We also ship to APO, FPO, and DPO addresses. We offer different shipping options depending on where your order is shipping, the value of your order, and your status in our loyalty program, Mack Weldon Rewards.
- Standard - Free shipping provided by DHL for all orders over $100 in value, otherwise this option costs $8. Silver Tier Mack Weldon Rewards members receive free shipping on all orders over $50 and Black Tier members receive free shipping on all orders.
- Priority - Two-day shipping provided by FedEx for $30. Orders must be received by 11 a.m. ET Monday-Thursday in order to receive it in two business days.
- Expedited - Next day shipping provided by FedEx for $40. Orders must be received by 11 a.m. ET Monday-Thursday in order to receive it the next business day.
International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. We offer an Express shipping option via DHL. Reference the list below for estimated shipping times.
- Australia - 4-5 business days
- Belgium - 3-4 business days Â
- Brazil - 4-5 business days
- Canada - 2-3 business days
- Czech Republic - 3-4 business days
- Denmark - 3-4 business days
- France - 4-5 business days Â
- Germany - 3-4 business days
- Greece - 3-4 business days
- Hong Kong - 4-5 business days
- Ireland - 3-4 business days
- Israel - 4-6 business days Â
- Italy - 4-5 business days
- Japan - 4-5 business days
- Korea (South) - 4-5 business days
- Kuwait - 4-5 business days
- Malaysia - 5-6 business days Â
- Mexico - 2-4 business days
- Netherlands - 4-5 business days
- New Zealand - 4-6 business days
- Norway - 4-5 business days
- Poland - 4-5 business days
- Qatar - 4-5 business days Â
- Rest of EU - 3-4 business days
- ROW - 6-7 business days
- Saudi Arabia - 3-4 business days
- Singapore - 4-5 business days
- Spain - 3-4 business days Â
- Sweden - 3-4 business days
- Switzerland - 3-4 business days
- Taiwan - 4-6 business days
- United Arab Emirates - 3-4 business days
We may ask you to verify your email address when you’re creating an account. We do this to protect your information, by making sure the person who provided your email address was really you.
If you've been to our site or searched for us on Google, you may be seeing our ads online. To make it stop, click the "Ad Choices" link each time you see an ad and block it. Note that you may have to do this more than once. Also, keep in mind that every time you click on an ad, visit our site, or comment on our social media pages, the ads will reset—so you'll need to completely disengage with us online.